(4.0 / 5)1985+ Ratings

Addison Lee Reviews

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Overall Rating

4.0
4 Reviews
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About Addison Lee

Addison Lee offers a variety of services and products. One of their key products is PRISM, a platform designed for ground travel management. It allows business customers to manage all their logistic queries in one place, from policy configuration to invoicing. PRISM offers features like travel management, people management, dashboard reporting, account management, and settings.

Their services include a fleet of vehicles for different needs. They offer a Courier service for urgent, same-day, or overnight delivery, as well as international service. Their Select service is an everyday service for quality, safety, and reliability, accommodating up to 6 passengers. The Executive service offers a chauffeur-driven experience for executive or VIP travel, with vehicles like Mercedes E, S, and V class. They also have a Black Taxi service delivered by London’s most knowledgeable drivers.

In addition to these, they provide airport transfers and have a help and support section on their website for any queries or support needed by the customers. They also offer flexible invoicing and access to a fleet of reliable vehicles for corporate transport..

Addison Lee Pros & Cons

Pros and Cons of Addison Lee

Pros:

  • Punctuality: Many customers report that drivers often arrive early for pick-ups, contributing to a reliable service.
  • Helpful Drivers: Drivers are frequently noted for their courteousness and assistance with luggage, enhancing the overall customer experience.
  • User-Friendly App: The mobile app is described as simple and intuitive, allowing for easy bookings and tracking of rides.
  • Fixed Pricing: Prices are guaranteed at the time of booking, eliminating concerns about surge pricing during peak times.
  • Quality Vehicles: The fleet consists of executive vehicles, ensuring comfort and a premium travel experience.

Cons:

  • Inconsistent Availability: There are reports of difficulties in booking rides, especially during busy periods, leading to cancellations or no-shows.
  • Customer Service Issues: Some customers have experienced unhelpful responses from customer service when issues arise, particularly regarding cancellations.
  • Overcharging Concerns: Instances of being overcharged or discrepancies in routes taken by drivers have been reported, raising concerns about transparency.
  • Negative Experiences with Cancellations: Several reviews highlight significant issues with last-minute cancellations, which can leave customers stranded.

Addison Lee Coupon & Discount Codes

£10 off your first booking

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Addison Lee Customer Reviews (4)

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Bailey Bolton
Bailey Bolton
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Feb 8, 2023
Ute Schwartz
Ute Schwartz
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Feb 8, 2023
Kara Eldarkhanov
Kara Eldarkhanov
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Feb 8, 2023
Mattie Savage
Mattie Savage
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Feb 8, 2023

Addison Lee Customer’s Q&A

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Addison Lee Features and Benefits

Addisonlee.com offers several key features and benefits:

  • Control Arrival with 'Snooze': This feature allows delaying a pre-booked ride shortly before the driver is due.
  • Share ETA: Once onboard, the 'Share My ETA' button can be used to share the estimated time of arrival via text message, email, or WhatsApp.
  • Book Three Months in Advance: The service provides the option to book up to three months in advance or ASAP.
  • Flight Monitoring: By entering the flight number when booking an airport transfer, the service will monitor and track any changes to the scheduled arrival and departure at no extra cost.
  • Personal Accounts: Addison Lee offers personal accounts with a dedicated team of travel experts focusing on the individual needs of customers.
  • Quality Assured: The service boasts London’s largest executive fleet of Mercedes cars with thousands of expertly trained drivers.
  • Fixed Prices: The prices stay the same when booking, with no surge charges at peak times.

These features make addisonlee.com a reliable and convenient choice for travel needs. It's always recommended to explore the website for more details and updates. Enjoy the journey with Addison Lee!

Addison Lee Pricing

Pricing Information for Addison Lee

Addison Lee utilizes a fixed pricing structure based on postcode-to-postcode calculations. Key pricing details include:

  • Airport Transfers:

    • Heathrow or City:
      • E Class: £90.00
      • S Class: £117.60
    • Gatwick, Stansted, or Luton:
      • E Class: £156.00
      • S Class: £186.00
  • Airport to Airport Transfers:

    • Heathrow to Gatwick:
      • E Class: £156.00
      • S Class: £192.00
  • Hourly Rates:

    • Charges start at £57.60 for local journeys within London (E Class) and can increase based on duration.
  • Off-Peak Pricing:

    • Reduced rates apply during specified off-peak hours, primarily on weekdays.

All prices are inclusive of VAT at 20%, and additional charges may apply for parking and waiting times at airports. For precise quotes, customers are encouraged to enter specific journey details on the Addison Lee website.

About addisonlee.com Payment Method?

Addison Lee offers multiple payment methods for their services. You can choose to pay via Credit Card / Debit Card or through an Invoice (BACS/Cheque). If you choose the Invoice option, you can make the payment through a bank transfer (BACS) or a cheque. They also provide the option to pay by Direct Debit. You won't be charged for opening an account, they'll simply save your details for when you want to book. If you're using the Addison Lee mobile app, you must link a payment method to your profile unless you pay for your journeys in cash. You can add your credit card and account details through the "Wallet" section in the app menu. Please note that this information is subject to change and it's always best to check the official Addison Lee website or app for the most accurate and up-to-date information..

Addison Lee FAQs

FAQ

Addison Lee Return Policy?

Return Policy for Addison Lee

Addison Lee has specific guidelines regarding returns:

  • Non-Defective Items: Items must be in their original packaging and returned within 30 days of purchase. A receipt is required for processing returns. If these conditions are met, a credit note will be issued for future purchases. Refunds to the original payment method are also possible under these conditions.

  • Defective Items: For items that are defective, customers must contact Addison Lee to obtain a return authorization number. Defective items can be returned within 30 days from the date of receipt. After this period, the manufacturer's warranty applies.

  • Shipping Charges: Shipping costs are generally non-refundable, except in cases of delivery errors.

  • Exceptions: Certain items, such as gift cards, opened software, and hygiene-related products, are not eligible for return or exchange.

For further inquiries or to initiate a return, customers should contact customer service directly.

FAQ

How To Open A Addison Lee Account?

To open an account on addisonlee.com, follow these steps:

  1. Visit the Addison Lee website.
  2. Navigate to the Personal Accounts section.
  3. Click on Open an account today.
  4. Fill in the required details and submit the form.

Once the account is created, it offers features like controlling the arrival with 'Snooze', sharing ETA, booking three months in advance, and flight monitoring for airport transfers. For any queries, there's a dedicated customer service team available. Enjoy the journey with Addison Lee!

FAQ

Addison Lee Alternatives

Here are the top alternatives to addisonlee.com:

  1. minicabit.com: Compares quotes from 700+ licensed taxi, minicab & cab companies in 40+ UK cities. Offers instant quotes & online booking.

  2. greentomatocars.com: A London-based environmentally-friendly passenger car service. Drivers use zero-emission and zero-emission capable cars.

  3. airporttaxis-uk.co.uk: Specializes in airport transfers to and from any UK airport for both individuals and groups. Offers instant quotation and online booking.

  4. airportstaxitransfers.com: Provides airport transfer service. Offers private airport transfers online, for a reliable transportation service at competitive, all inclusive prices.

Please note that these alternatives were ranked by their affinity to addisonlee.com in terms of keyword traffic, audience targeting, and market overlap. Each of these services offers unique features and benefits, so it's recommended to explore each one to find the best fit for your needs.

FAQ

How will I know when my car is on the way?

Shortly before the journey starts, Addison Lee will send you an SMS message with your driver’s contact details, including the make and model of the vehicle. You can also track your driver through their mobile app or website.
FAQ

What is Addison Lee’s cancellation policy?

If you cancel your booking before the driver is allocated for over five minutes, there will be no cancellation fee. If the driver is allocated for over five minutes, a cancellation fee will apply.
FAQ

What should I do if my flight is delayed?

When you provide Addison Lee with your flight number at the time of booking, they will track the flight landing time and adjust your pickup time accordingly.
FAQ

How can I make bookings with Addison Lee?

You can make bookings through our mobile app, website, or by calling their At Your Service Centre on 020 7387 8888.
FAQ

How do I book a ride with Addison Lee?

To book a ride with Addison Lee, you can use the Addison Lee app. Here are the steps: 1. Click on "Pick Me Up Now" for an ASAP booking. 2. Enter your pick up and drop off addresses. 3. Select your payment method. 4. Select the type of car required. 5. Click on "Order Your Car".

Please note that the nearest available car with the shortest waiting time will be allocated to you. If you want to book a ride for later, you can do so with just a few clicks on the app.

FAQ

About addisonlee.com Prices and Cost?

Addison Lee offers Pre-Book and Guaranteed Prices for their services. They provide the advantage of pre-booked journeys and fixed fares to make your life more organized. With Fixed Fares, your price is guaranteed, no matter the route taken or the duration of the journey. They also offer Off Peak Fares to make your decision easier. You can pre-book your car or get one for right now, and with fixed fares, your price is guaranteed. However, please note that the actual prices may vary and it's recommended to check the latest prices on the Addison Lee website..

FAQ

About addisonlee.com Popular Products and Services?

Addison Lee is a popular taxi service known for its reliable vehicles and professional drivers. They offer private car hire for corporate travel with flexible invoicing. Customers have praised the service for its punctuality, with drivers often arriving early for pick-ups. The drivers are also noted for their helpfulness, particularly with loading and unloading luggage. The cars are described as clean and comfortable, contributing to a positive overall experience. Despite heavy traffic conditions, customers have reported feeling safe throughout their journeys. However, some customers have reported being overcharged and discrepancies with the route taken by the driver. Overall, Addison Lee has received excellent reviews for its taxi service..

FAQ

Does Addison Lee have an app?

Yes, Addison Lee does have an app. You can download the Addison Lee App and manage your booking straight from your smartphone. The app is packed with useful features. You can get a car on demand or pre-book up to 12 months in advance. The app also allows you to share your ETA with others and even snooze your booking if your plans change. There is also a separate app for drivers called Addison Lee: Driver..

FAQ

Can I use PayPal to pay for Addison Lee services?

Yes, you can use PayPal to pay for Addison Lee services. Before confirming the booking, you can select a payment method from one of the following options; credit/debit card, cash, PayPal payment and/or Visa Checkout.

FAQ

How do I contact Addison Lee customer service?

You can contact Addison Lee customer service in the following ways: - Booking & General Enquiries: +44 (0)207 387 8888 - Sales / Account Openings: +44 (0)20 3800 0365 - Driver Recruitment: +44 (0)20 7255 4204 - Email: customerrelations@addisonlee.com Please note that these contact details are based on the information available at the time of this conversation and may be subject to change..

FAQ

Can you tell me more about Addison Lee?

Addison Lee is a British private hire cab and courier company based in London, England. It was founded in 1975 by John Griffin. The company offers a range of services including standard car service, executive black taxi service, courier services, and airport transfers. They have a significant presence in London with a large fleet of vehicles. Addison Lee has also invested significantly in the shift to electric vehicles, with the roll-out of over 1,000 Volkswagen ID.4s onto their passenger fleet, and Audi A6 zero-emission capable vehicles onto their executive fleet. They are committed to a cleaner and more sustainable future for London. The company also offers a business account service, providing safety, ease-of-use and flexibility for businesses to manage how their employees travel. They also have an app for easier booking and management of travel.

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